ORDERING
Queens are sold on a first come, first served basis. Specific delivery dates cannot be guaranteed, therefore customers will be phoned to confirm dates when queens are ready. Queen rearing is very weather dependent leading to a high demand on early season supply. Please book early if you would like to receive your queens in May or June as we will prioritise early orders. In May we do not offer a discounted price on orders of over 10 queens. In July, August and September we can usually meet all orders and the 10+ discount is in operation.
PAYMENT
We accept payment by Bank Transfer, Cheque and Cash. Payment is due following the confirmation of the order approximately a week before the queens are sent. Any cheques received prior to confirming an order will not be cashed until the delivery date is set, and queens will not be posted until payment is received.
DELIVERY
Delivery is only available within the UK. Delivery by first class mail is included in the price of a standard order. Our queens are usually posted on Mondays and Thursdays with approximately 90% arriving the next day. We cannot be held responsible for post office delays. For guaranteed next day delivery please use Special Delivery. For standard orders we will add an additional £8.00 to cover this cost. For orders of 10 or more queens in a single consignment special delivery is included.
RETURNS
We try to ensure our queens our in optimum condition when they are posted. If any queen is found dead on arrival we will replace it free of charge providing the cage is returned unopened, immediately. A queen will be replaced once only. There are various problems associated with introducing queens, particularly during inclement weather, for which we cannot be held responsible. Please review our recommendations for introducing a queen.
ENQUIRIES
We will gladly answer any queries regarding our queens but for all other problems we would be grateful if you would consult your local association.
COVID-19
Many customers are asking us about availability during the Covid-19 pandemic. This has not changed our ability to produce queens, but at times has led to extended postage times for first class deliveries. With this in mind, we are unable to guarantee next day delivery, and it will be at the customers own risk that queens are posted. We feel the best option would always be to collect or pay for Special Delivery.
Queens are sold on a first come, first served basis. Specific delivery dates cannot be guaranteed, therefore customers will be phoned to confirm dates when queens are ready. Queen rearing is very weather dependent leading to a high demand on early season supply. Please book early if you would like to receive your queens in May or June as we will prioritise early orders. In May we do not offer a discounted price on orders of over 10 queens. In July, August and September we can usually meet all orders and the 10+ discount is in operation.
PAYMENT
We accept payment by Bank Transfer, Cheque and Cash. Payment is due following the confirmation of the order approximately a week before the queens are sent. Any cheques received prior to confirming an order will not be cashed until the delivery date is set, and queens will not be posted until payment is received.
DELIVERY
Delivery is only available within the UK. Delivery by first class mail is included in the price of a standard order. Our queens are usually posted on Mondays and Thursdays with approximately 90% arriving the next day. We cannot be held responsible for post office delays. For guaranteed next day delivery please use Special Delivery. For standard orders we will add an additional £8.00 to cover this cost. For orders of 10 or more queens in a single consignment special delivery is included.
RETURNS
We try to ensure our queens our in optimum condition when they are posted. If any queen is found dead on arrival we will replace it free of charge providing the cage is returned unopened, immediately. A queen will be replaced once only. There are various problems associated with introducing queens, particularly during inclement weather, for which we cannot be held responsible. Please review our recommendations for introducing a queen.
ENQUIRIES
We will gladly answer any queries regarding our queens but for all other problems we would be grateful if you would consult your local association.
COVID-19
Many customers are asking us about availability during the Covid-19 pandemic. This has not changed our ability to produce queens, but at times has led to extended postage times for first class deliveries. With this in mind, we are unable to guarantee next day delivery, and it will be at the customers own risk that queens are posted. We feel the best option would always be to collect or pay for Special Delivery.