Delivery and Returns
ORDERING
Queens are sold on a first come, first served basis. Specific delivery dates cannot be guaranteed, however it is very rare that we need to change the date selected. Customers will be contacted to confirm dates and details prior queens to dispatch / collection. Queen rearing is very weather dependent leading to a high demand on early season supply. Please book early if you would like to receive your queens in May or June as we will prioritise early orders. In May we do not offer customers the opportunity to select a specific delivery date as when mated queens become available can vary year to year. When we know when our May queens will be ready and mated we will contact those that have ordered to arrange the delivery date.
PAYMENT
We accept card payment online or you can also pay by Bank Transfer, Cheque and Cash. If you do not pay by card when you order your payment will be requested approximately a week before the queens are sent when we email you an invoice. Where possible payment should be made before the dispatch date. Any cheques received prior to confirming an order will not be cashed until the delivery date is set, and queens will not be posted until payment is received.
DELIVERY
Delivery is only available within the UK. Delivery by first class mail costs an additional £2.00 for orders of 1-4 queens. Our queens are usually posted on Mondays, Wednesdays and Thursdays with approximately 90% arriving the next day. We cannot be held responsible for post office delays. For guaranteed next day delivery please use Special Delivery. For orders of 1-4 queens we will add an additional £8.00 to cover this cost. For orders of 5 or more queens in a single consignment special delivery is included.
RETURNS
We try to ensure our queens our in optimum condition when they are posted. If any queen is found dead on arrival we will replace her free of charge providing the cage is returned unopened, immediately. A queen will be replaced once only. There are various problems associated with introducing queens, particularly during inclement weather, for which we cannot be held responsible. Please review our recommendations for introducing a queen.
ENQUIRIES
We will gladly answer any queries regarding our queens but for all other problems we would be grateful if you would consult your local association.
Queens are sold on a first come, first served basis. Specific delivery dates cannot be guaranteed, however it is very rare that we need to change the date selected. Customers will be contacted to confirm dates and details prior queens to dispatch / collection. Queen rearing is very weather dependent leading to a high demand on early season supply. Please book early if you would like to receive your queens in May or June as we will prioritise early orders. In May we do not offer customers the opportunity to select a specific delivery date as when mated queens become available can vary year to year. When we know when our May queens will be ready and mated we will contact those that have ordered to arrange the delivery date.
PAYMENT
We accept card payment online or you can also pay by Bank Transfer, Cheque and Cash. If you do not pay by card when you order your payment will be requested approximately a week before the queens are sent when we email you an invoice. Where possible payment should be made before the dispatch date. Any cheques received prior to confirming an order will not be cashed until the delivery date is set, and queens will not be posted until payment is received.
DELIVERY
Delivery is only available within the UK. Delivery by first class mail costs an additional £2.00 for orders of 1-4 queens. Our queens are usually posted on Mondays, Wednesdays and Thursdays with approximately 90% arriving the next day. We cannot be held responsible for post office delays. For guaranteed next day delivery please use Special Delivery. For orders of 1-4 queens we will add an additional £8.00 to cover this cost. For orders of 5 or more queens in a single consignment special delivery is included.
RETURNS
We try to ensure our queens our in optimum condition when they are posted. If any queen is found dead on arrival we will replace her free of charge providing the cage is returned unopened, immediately. A queen will be replaced once only. There are various problems associated with introducing queens, particularly during inclement weather, for which we cannot be held responsible. Please review our recommendations for introducing a queen.
ENQUIRIES
We will gladly answer any queries regarding our queens but for all other problems we would be grateful if you would consult your local association.
